Terms & Conditions

This document contains the Terms and Conditions ("Terms") governing your use of the website https://www.tenoura.com/ (the "Website").

The Website is owned and operated by Super Patron B.V., located at:

Super Patron B.V.
Het Hout 35
9723 LA Groningen
The Netherlands

Throughout these Terms, "we," "us," and "our" refer to Tenoura.

By accessing or purchasing from the Website, you agree to be bound by these Terms and any policies referenced herein. If you do not agree to all of these Terms, you must not use the Website or our services.

We may update these Terms at any time. Your continued use of the Website constitutes acceptance of any revised Terms.

Our online store uses the Shopify Inc. platform for its e-commerce infrastructure.

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1. Use of the Online Store

• By using our services, you confirm that you are of legal age in your country or have the necessary consent from a parent or legal guardian.

• You agree not to use our products or Website for any unlawful purpose or in violation of any applicable laws or regulations.

• You must not transmit viruses, malware, or any malicious code. Violation of this provision may result in immediate termination of your access to our services.

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2. General Conditions

• We reserve the right to refuse service to anyone at any time.

• Information transmitted across networks may be unencrypted, except for payment information. Payment card information is always encrypted and processed in accordance with PCI-DSS security standards.

• Unauthorized reproduction, resale, or exploitation of any part of the Website is prohibited without our prior written permission.

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3. Accuracy of Information

While we strive to ensure that all information on the Website is accurate, complete, and up to date, we cannot guarantee that all content is free from errors or omissions. The information provided is for general informational purposes only.

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4. Changes to Products and Services

• Prices may change without prior notice.

• We reserve the right to modify, suspend, or discontinue any product or service at any time without liability.

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5. Products

• Products are available exclusively through our online store and are subject to our Returns & Refund Policy.

• We make every effort to display product colours accurately, but actual colours may vary depending on your device or screen settings.

• We reserve the right to limit quantities, discontinue products, or restrict sales where necessary.

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6. Accuracy of Order Information

• We reserve the right to refuse or cancel orders, particularly if fraud, unauthorized resale, or abuse is suspected.

• You are responsible for ensuring that all billing, shipping, and contact information is accurate and up to date.

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7. Third-Party Tools and External Links

• We may provide access to third-party services or tools without monitoring or controlling them.

• We are not responsible for the content, policies, or functionality of third-party websites or services linked from our Website.

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8. Feedback and User Submissions

• Any suggestions, ideas, reviews, or feedback submitted to us may be used without restriction or compensation.

• You agree not to submit unlawful, offensive, defamatory, or misleading content.

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9. Personal Data

All personal data is processed in accordance with our Privacy Policy and applicable privacy legislation, including the General Data Protection Regulation (GDPR).

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10. Errors and Omissions

We reserve the right to correct any errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, availability, or other Website content at any time, including after an order has been placed.

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11. Prohibited Activities

You may not use the Website for unlawful purposes, including but not limited to:

• Violating applicable laws or regulations.

• Infringing upon intellectual property rights.

• Uploading malicious software, spam, or misleading information.

• Attempting to gain unauthorized access to our systems or interfere with Website security.

Violation of these rules may result in termination of your access and legal action where appropriate.

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12. Disclaimer

The Website and all products and services are provided on an "as is" and "as available" basis.

We do not guarantee uninterrupted, secure, or error-free operation of the Website.

Nothing in these Terms excludes or limits liability where such limitation is prohibited under applicable law.

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13. Liability and Severability

• You agree to indemnify and hold Tenoura harmless from claims arising from your misuse of the Website or violation of these Terms.

• If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

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14. Termination

You may stop using the Website at any time.

We reserve the right to suspend or terminate access to our Website or services if these Terms are violated or unlawful activity is detected.

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15. Entire Agreement and Governing Law

• These Terms constitute the entire agreement between you and Tenoura regarding the use of the Website.

• These Terms are governed by and interpreted in accordance with the laws of the Netherlands.

• Nothing in these Terms limits any mandatory consumer rights available under applicable law.

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16. Changes to These Terms

We reserve the right to modify these Terms at any time.

The latest version will always be published on https://www.tenoura.com/.

Your continued use of the Website after changes have been published constitutes acceptance of the revised Terms.