Returns & Refund Policy

At Tenoura, we aim for clarity and transparency. If a product doesn't meet your expectations, please follow the straightforward process below.

Basic Guidelines

Returns Period

Returns are accepted within 30 days from the date your order is delivered.

Return Shipping Costs

Return shipping costs are the responsibility of the customer.

Restocking Fees

We do not charge any restocking fees.

Refund Processing

Approved refunds are processed within 7 days after we receive and inspect your returned package.

Note: This Returns & Refund Policy is subject to our Terms of Service.

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Exchanges

If you would like to exchange an item, please contact our support team:

Email: Info@tenoura.com

Please include:

• Your order number

• The product you would like to receive instead

To qualify for an exchange, items must be:

• Unused and unwashed

• In their original packaging

• Returned with all original tags and accessories

Our team will guide you through the exchange process and help you select a replacement item.

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Order Cancellations

To request an order cancellation, please email Info@tenoura.com as soon as possible.

We will do our best to accommodate your request. However, once an order has been processed or shipped, it can no longer be cancelled.

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Refund Process

Once your returned item has been received and inspected:

• Your refund will be issued to your original payment method.

• Refunds are typically processed within 7 days.

• Your bank or payment provider may require additional time before the funds appear in your account.

• No restocking fees will be deducted from your refund.

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Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us immediately at Info@tenoura.com.

Please include:

• Your order number

• A description of the issue

• Clear photos of the product and its packaging

After verification, you may choose between:

• A free replacement, or

• A full refund

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Return Requirements

To be eligible for a return:

• Items must be unused and unwashed.

• Items must be returned in their original packaging.

• All original tags and accessories must be included.

• Returns must be initiated within 30 days of delivery.

Returns that do not meet these requirements may not be accepted.

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How to Return an Item

Step 1 – Contact Us

Email Info@tenoura.com with your order number and the reason for your return.

Step 2 – Return Approval

Returns sent without prior approval cannot be accepted.

Step 3 – Return Instructions

Once your request has been approved, we will provide the correct return address and detailed return instructions.

Return Address

Tenoura
Het Hout 35
9723 LA Groningen
The Netherlands

Please wait for return approval before sending your package.

Step 4 – Pack Your Items

Carefully package your items to prevent damage during transit. We recommend using the original packaging whenever possible.