Privacy Policy

We take the security of your personal information very seriously. This Privacy Policy explains what personal data we collect, why we collect it, how we use it, and the rights you have regarding your information.

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1. Who We Are (Data Controller)

Tenoura is the data controller responsible for processing your personal information through this website.

Company: Super Patron B.V.

Address:
Het Hout 35
9723 LA Groningen
The Netherlands

Email: info@tenoura.com

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2. Information We Collect

We only collect information that is necessary to provide our services and fulfill our legal obligations.

This may include:

• Order Information: Name, billing and shipping address, email address, phone number, and payment transaction details.

• Account Information: Information associated with your customer account if you choose to create one.

• Website Usage Data: Technical information such as your IP address, browser type, device information, and website interactions (collected only where required by consent).

• Marketing Information: Your email address and communication preferences when you voluntarily subscribe to our newsletter.

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3. Why We Process Your Data

We process personal data based on the following legal grounds under the General Data Protection Regulation (GDPR):

• Order Fulfilment – Performance of a contract (Article 6(1)(b))

• Legal Obligations – Compliance with accounting and tax laws (Article 6(1)(c))

• Customer Service & Communication – Performance of a contract (Article 6(1)(b))

• Website Security & Fraud Prevention – Legitimate interest (Article 6(1)(f))

• Analytics & Marketing – Your consent (Article 6(1)(a))

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4. Sharing Your Information

We only share personal information when necessary to operate our business and fulfill your order.

This may include:

• Payment service providers

• Shipping and logistics partners

• IT service providers and website hosting providers

• Shopify, which powers our online store

Please refer to Shopify's Privacy Policy for additional information regarding how Shopify processes your data.

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5. Payments and Security

Payments are processed securely using PCI-DSS compliant payment providers.

We do not store complete payment card information on our servers.

Payment information is retained only for as long as necessary to complete transactions and comply with applicable legal obligations.

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6. Cookies & Analytics

Cookies

Our website uses cookies to provide essential website functionality, such as remembering your shopping cart and preferences.

Analytics

With your consent, we use analytics tools such as Google Analytics (with IP anonymization where applicable) to better understand website usage and improve our services.

Managing Cookie Preferences

You can change or withdraw your cookie consent at any time through our cookie settings.

For more information regarding Shopify cookies, please consult Shopify's Cookie Policy.

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7. Data Security & Retention

We protect your personal information using industry-standard security measures, including SSL/TLS encryption and secure hosting infrastructure.

Your information is retained only for as long as necessary to:

• Fulfill contractual obligations

• Comply with legal and tax requirements

• Resolve disputes

• Enforce our agreements

When retention is no longer required, personal information is securely deleted or anonymized.

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8. Your Privacy Rights

Under the General Data Protection Regulation (GDPR), you have the right to:

• Access your personal data

• Correct inaccurate information

• Request deletion of your data ("Right to be Forgotten")

• Restrict processing

• Receive a portable copy of your data

• Object to certain types of processing

• Withdraw your consent at any time where processing is based on consent

To exercise any of these rights, please contact us:

Email: info@tenoura.com

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9. International Data Transfers

Where personal data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) or other legally approved transfer mechanisms, in accordance with the GDPR.

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10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation or our business operations.

The latest version will always be available on www.tenoura.com.

Where required by law, we will notify users of significant changes before they take effect.