Shipping Policy
Shipping Policy
Here is important information about how we process, ship, and deliver your order.
We offer free shipping on all orders.
Delivery Timeline
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Order Cut-Off Time: Orders placed after 15:00 (CET) will begin processing on the next business day.
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Processing Time: Orders are processed within 1–3 business days (Monday–Friday).
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Shipping Time: Once dispatched, delivery typically takes 4–6 business days (Monday–Friday).
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Estimated Delivery Time: Most orders arrive within 5–9 business days from the date the order is placed.
Please note that delivery times are estimates and may vary depending on your location.
Order Tracking
Once your order has been placed, you will receive:
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An order confirmation email.
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A shipping confirmation email containing your tracking number and tracking link once your package has been dispatched.
You can use the tracking information to monitor the progress of your shipment.
Shipping Delays
While we aim to deliver your order within the estimated timeframe, delays may occasionally occur due to factors beyond our control, including:
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High order volumes
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Public holidays
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Severe weather conditions
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Carrier delays
If your order has not arrived within the estimated delivery period, please allow an additional 3 business days.
If you still have not received your package, please contact our support team:
Email: info@tenoura.com
We will be happy to investigate your shipment.
Order Cancellations
If you wish to cancel your order, please contact us as soon as possible at:
We will do our best to accommodate your request. However, once an order has entered processing or has been shipped, cancellation is no longer possible.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us immediately at:
Please include:
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Your order number
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A description of the issue
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Clear photos of the product and its packaging
After reviewing your request, we will offer either:
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A free replacement, or
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A full refund
Contact Information
Super Patron B.V.
Het Hout 35
9723 LA Groningen
The Netherlands
Email: info@tenoura.com
We are always happy to assist you with any questions regarding your order or shipment.